Our Team

James (Jim) Smith

Managing Director

Jim is the founder of the Carpet Call group which commenced in 1975 with one store in Brisbane. The Carpet Call group acquired the Solomons Flooring franchise system in June 1996. Jim has expanded the Carpet Call and Solomons Flooring businesses throughout Australia, both with company-owned and franchise stores. Today Jim manages a retail network of over 130 outlets with a turnover of over $200 million. As Managing Director, he has provided the drive and expertise for growth primarily in the sales and marketing area of the business. Prior to commencing the Carpet Call business, Jim was a highly successful Sales Manager for several Queensland retailers.

Jack McClane

National Franchise Manager
Jack McClane is a seasoned franchise expert having worked for iconic brands including Domino’s and Bakers Delight over a successful 30-year franchising career. He joined the Floor Stores group in 2016. Jack’s experience working with franchisees from recruitment to training has resulted in many franchisees developing successful businesses. He is committed to protecting the brand, growing sales and improving profits. He has been held in high regard by all franchise groups he has worked with for his passion, dedication and work ethic. Jack has worked in every Australian state and with his extensive experience, he knows how to lead the franchise division with mutual respect for all business partners. Jack’s primary responsibility is the growth of the Solomons and Carpet Call franchise business through expansion and organic sales increases. He is hands on with all aspects of managing the business including marketing, recruitment, development, training and operations.

Michael Harrison

Carpet Call General Manager

Michael joined the Carpet Call team in 2004 and since then he has worked his way through all facets of the business and now oversees the entire Carpet Call corporate brand nationally. With his extensive experience and knowledge of floor coverings, Michael works with our senior management team nationally to set the product profile, set business strategies and innovate in the sector. In 2019 Michael successfully opened the Mega Blinds assembly plant in Melbourne to complement the floor covering offerings. Michael has a passion for the business and strives to continue to see growth across all divisions and seeing the team grow and develop into the Australia’s best floor, wall and window covering experts.